Tips

Q?

How did my computer get infected?

A.

There are a number of ways the bad guys can get you. Keep in mind when someone robs a bank, they don't make their exit with a Mariachi band. They sneak out quietly... and then, you figure it out later. We hear all the time, "It was the update!" Or, "All I did was install a printer!" Think of it this way: that nasty virus weakened your foundation... and you didn't realize it until you started building that second floor addition. You had a hairline fracture... and that update simply kicked you in the shin. You can get infected simply by not doing your updates, by opening a link in an email or by downloading something without reading the fine print. Sure, we survive on repeat business, but if we have the same customers coming back with the same computers with the same problems? Then, we're not doing our jobs. We will do our best to figure out how they gotcha. After that, if you follow a few simple rules, hopefully, we'll only see you back if it's a different issue OR just to say hello!

Q?

Microsoft is NEVER going to call you

A.

Don't fall for it!  Have you ever actually TRIED to get Microsoft on the phone?  They are never going to take time out of their day to call you and tell you that something is wrong with your computer.  It's a scam.  It's ALWAYS a scam.  We can take you to a page on your computer any day of the week and show you where your system has self-corrected a glitch.  It's doing what it's supposed to do.  All of those little yellow exclamation points can look pretty scary, but it's completely normal.  Just hang up!  (Or, since most of those scammers who call you don't have ANY Apple/Mac knowledge, just tell them you have a Mac and listen for the *click*!)

Q?

Can you get infected by emails?

A.

Don't open or click on links in those forwarded emails.  We've all seen enough questionable people in Walmart.  It's just not worth it!  Those giggles are not free... but, they sure are job security for us.  Also, if an email says it's from your bank or UPS or Amazon, but addresses you as "Valued Customer" instead of by name and account number?  Don't click on ANYTHING.  It's probably a scam.  Close the email and log into your account if you want updated information.

Q?

Why are downloads dangerous?

A.

Even if you have an up to date Anti-Virus, remember, you can have the most expensive deadbolt available on your front door.  If you unlock it and let the bad guys in, you can't blame the lock manufacturer.  Make sure you scroll through the info before you download.  You don't have to read all the fine print, but if there is a checked box offering you some sort of tag along, UNCHECK THE BOX.

Q?

How did I get infected if I have an anti-virus?

A.

An anti-virus program is pretty much like the fire department.  It puts the fire out, but you still have fire damage.  Or, think of it as removing a broken bone instead of healing it.  You are now missing an important component.  We also say that computer viruses are like termites.  Just because your antivirus has "exterminated" them doesn't mean you've fixed the damaged they've caused.  Your operating system is probably still compromised.  You can try downloading "speeder uppers," "cleaner uppers," and scan until the cows come home.  If the problem was severe, only a reinstallation of your operating system will bring your computer back to top performance.

Q?

How important are those updates?

A.

Updates are not "New and Improved Packaging."  They are fixes to known security problems.  If you postpone an update, you are leaving the door wide open for the bad guys.

Q?

Will I have to leave my computer?

A.

Look, if you walk into a computer repair shop and the technician is just standing there waiting for it? RUN! That is a bad sign! Oh sure, we have slower seasons and busy seasons, but even though it seems there is a computer repair shop on every corner? There is enough work for all of us! We work on a first come/first served basis. Yes... we are saps. (Actually, WE ARE MOMS!) So, if you've heard the rumors about us taking computers home that belong to students who need to head back to school? *sigh* Yep. We've done it. But, it's not the norm. Usually, your computer will get up on the work bench within 1-3 business days, depending on the season. We do offer an urgent service for an additional fee, depending on the type of service you need. If we're pretty sure you're going to need a part, we may take a quicker look because we know we'll need to place an order and then wait for it to be delivered.

Q?

Have I mentioned that Microsoft is never going to call you?

A.

Seriously... never.